1. Acceptance of Terms
By accessing and using Polyhstarn's website, products, and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use our services.
2. Company Information
Polyhstarn is a company registered in the United Kingdom, with our principal place of business at:
1, New Mount Court, Julien Rd
London W5 4XA, United Kingdom
Phone: +447843095011
Email: [email protected]
3. Services Description
Polyhstarn provides smart home devices and related services including:
- Smart security systems
- Intelligent lighting solutions
- Climate control systems
- Installation and maintenance services
- Technical support and customer service
- Mobile applications and online platforms
4. Use License
Permission is granted to temporarily download one copy of the materials on Polyhstarn's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose or for any public display
- Attempt to reverse engineer any software contained on our website
- Remove any copyright or other proprietary notations from the materials
5. Product Warranties
All Polyhstarn products come with manufacturer warranties as specified in the product documentation. We warrant that our products will:
- Function according to product specifications
- Be free from defects in materials and workmanship
- Receive software updates and security patches for the specified support period
Warranty periods vary by product and are clearly stated in the product documentation. Warranties do not cover damage from misuse, accidents, or normal wear and tear.
6. User Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.
6.1 Account Security
You agree to:
- Use strong, unique passwords for your account
- Enable two-factor authentication when available
- Immediately notify us of any unauthorized use of your account
- Not share your account credentials with others
7. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our services. By using our services, you agree to the collection and use of information in accordance with our Privacy Policy.
8. Acceptable Use
You agree not to use our services:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
- To interfere with or circumvent the security features of our services
9. Payment Terms
All payments are processed securely through our approved payment processors. By making a purchase, you agree to:
- Provide accurate and complete billing information
- Pay all charges at the prices then in effect for your purchases
- Pay any applicable taxes
- Be responsible for all charges incurred under your account
9.1 Refunds and Returns
We offer a 30-day return policy for most products. Items must be returned in original condition with all packaging and accessories. Custom installations may have different return policies.
10. Installation Services
Professional installation services are subject to additional terms:
- Installation appointments must be scheduled in advance
- Access to installation areas must be provided
- Any additional work beyond the original scope may incur additional charges
- Installation warranty covers workmanship for 12 months
11. Intellectual Property
The service and its original content, features, and functionality are and will remain the exclusive property of Polyhstarn and its licensors. The service is protected by copyright, trademark, and other laws.
12. Limitation of Liability
In no event shall Polyhstarn, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
13. Indemnification
You agree to defend, indemnify, and hold harmless Polyhstarn and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).
14. Termination
We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
15. Device Connectivity and Internet
Many of our services require an internet connection and may depend on third-party services. We are not responsible for:
- Internet service outages or connectivity issues
- Third-party service disruptions
- Network security breaches not caused by our negligence
- Compatibility issues with customer networks or devices
16. Software and Updates
Our devices may include software that receives automatic updates. By using our devices, you consent to receive these updates, which may include security patches, bug fixes, and new features. Some updates may be required for continued functionality.
17. Governing Law
These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
18. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
19. Contact Information
If you have any questions about these Terms of Service, please contact us:
Polyhstarn
1, New Mount Court, Julien Rd
London W5 4XA, United Kingdom
Phone: +447843095011
Email: [email protected]
20. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
21. Entire Agreement
These Terms of Service, along with our Privacy Policy and any other legal notices published by us on the services, shall constitute the entire agreement between us concerning the services.