1. Introduction
Polyhstarn ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our smart home devices.
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact information (name, email address, phone number, postal address)
- Account credentials (username, password)
- Payment information (processed securely by third-party payment processors)
- Device information and usage patterns
- Communication preferences
2.2 Technical Information
We automatically collect certain technical information, including:
- IP addresses and device identifiers
- Browser type and version
- Operating system information
- Website usage statistics
- Device performance data
2.3 Smart Home Device Data
Our smart home devices may collect:
- Device status and performance metrics
- Usage patterns and preferences
- Environmental data (temperature, humidity, light levels)
- Security system logs and alerts
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our services
- Processing transactions and orders
- Personalizing your experience
- Sending important notifications and updates
- Improving our products and services
- Providing customer support
- Ensuring security and preventing fraud
- Complying with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.
4.2 Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Under applicable data protection laws, you have the following rights:
- Access: Request information about what personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a machine-readable format
- Restriction: Request restriction of processing under certain circumstances
- Objection: Object to certain types of processing
To exercise these rights, please contact us at [email protected].
8. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information and improve our services. For detailed information about our cookie practices, please refer to our Cookies Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. International Data Transfers
If you are located outside the United Kingdom, please note that your information may be transferred to and processed in the UK. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitute your acceptance of the new Privacy Policy.
13. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Polyhstarn
1, New Mount Court, Julien Rd
London W5 4XA, United Kingdom
Phone: +447843095011
Email: [email protected]
14. Compliance with GDPR
We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy is designed to help you understand your rights and how we protect your personal information in accordance with these regulations.